How to Describe Customer Service on a resume

Posted by Sydney Professional Resume Writers on 8 Aug 2025

When applying for a customer service position, you must be sure to emphasize your relevant knowledge and experience on your resume. A well-written resume can make a significant difference in obtaining the job you’ve been hoping for. In Sydney Professional Resume Writers, we specialize in offering resume writing services to help you stand out from your competitors. In this post, we’ll discuss tips on how to convey customer service on a resume.

  1. Utilize action verbs when explaining your customer service experience you should use action verbs such as "assisted," "resolved," or "responded." These verbs suggest that you have actively been involved in customer service and achieved the desired results.
  2. Include specific job duties and responsibilities. Be specific in describing your customer service experience. Instead of using the phrase "worked in customer service," write "managed the customer service representatives and took care of complaints from customers."
  3. Incorporate relevant indicators such as satisfaction levels to show the effect of your efforts. For instance, "increased customer satisfaction by 15% using efficient problem-solving techniques."
  4. Tailor your resume: Tailor your resume to the specific customer service position you’re applying for. Highlight the abilities and experience that are most relevant to the position.
  5. Get professional assistance and proofread your resume You should proofread your resume prior to submitting it to ensure that it is error-free. If you need help you can seek help from a professional by contacting Sydney Professional Resume Writers.

If you follow these advices, you can create an effective customer service resume that effectively highlights your relevant work experience and expertise. Remember to tailor your resume to the specific position you’re applying to and make sure you proofread it prior to submitting it. Sydney Professional Resume Writers can also assist in creating a professional resume that highlights your strengths as well as your experience.

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